Utilities
 “A queue must not cause pain when making a payment for a utility, which
must be as pleasurable as when paying for hospitality”
- Improves the output of employees of the utility provider, enhances satisfaction and confidence of the beneficiaries of the utility.
TrackMyQ, is a Smart Queue Management System that helps utility providers to deliver an exceptional
service by:
- Reducing customer wait times
- Improving customer experience
- Integrate multiple utility service queues
- Increased operational efficiency
TrackMyQ seamlessly manages queues of utility providers with timely notifications and real-time updates to the customers.
TrackMyQ can be integrated with existing systems of the utility provider and external device-based dashboards and digital signage modules, displaying wait times and queue status.
TrackMyQ updates the customer’s queue status in a dynamic and interactive manner through their mobile devices, kiosks or digital signages.
TrackMyQ helps optimize employee capacity, improves skill utilization, reduce costs and maximize utility payments.
TrackMyQ – Benefits to the public
- The public can attend to multiple personal errands without having to waste time in a queue
- The public can be served better by any staff member of the utility provider
- Queue progress, with timely updates on estimated service times reduces the chances of the public deferring the settlement of the payment for utilities or seeking their services.
TrackMyQ – Benefits to providers
- People centric employees leads to greater confidence in the utility provider.
- Time saved in physically managing a queue could be put to better use
- Increases the utility provider’s public service image
Contact
Contact
Dubai: +971 50 235 4021
London: +44 208 049 9549
Colombo: +94 77 700 6080
info@trackmyq.com